Boutique Spa Manager

The Company

Kiwi Spa is a boutique spa in Lan Kwai Fong (LKF), Central offering body and foot massage services. The spa opened its doors last November 2012. The main concept of the spa is affordable luxury. This inspiration is seen throughout the spa’s ambiance and design creating a holistic experience from the moment you step inside.

For more information visit

Job Summary

The spa manager is responsible for upholding the company vision and concept. She or He is in charge of the daily operations, administration and team management of the spa. She or He will lead the entire staff to bring to clients the Kiwi experience and achieve revenue targets. She or He will demonstrate the ability to “lead by example” by consistently showing the staff how business should be conducted and coaching staff to achieve the spa’s goals.
The job is ideally a full time position but part time can be considered depending on proposed schedule.

Main Responsibilities

Manage client bookings and payments
Manage bookkeeping and vendor accounts
In charge of ordering supplies, overseeing housekeeping and maintenance
Prepare weekly sales and client reports
Upkeep of client database – sales, schedules, client feedback, performance metrics etc.
Plan and prepare work schedules and assign employees to specific duties
Ensure compliance of employees to the rules and concept and record keeping of procedures and practices
Answer customer’s complaints or inquiries always seeking to satisfy the customer and protect the reputation of the spa
Be the sounding board and communication link between the owners and the staff
Be able to coach, assess and progressively improve the entire staffing team to always strive for the best service

Required Skills

Strong administrative and management skills
Attention to detail is important, flexibility and ‘out of the box’ mentality
Excellent listening and communication skills – English and Cantonese
Strong organizational and problem solving skills
Ability to work with minimal supervision


The right candidate will be offered a competitive base salary including benefits if you apply for a full time position. The spa also provides bonuses and opportunity for advancement as the spa is looking to aggressively expand with a few more branches in the next coming months.


Please send your updated CV and latest salary to The ideal candidate should be able to start end of March or preferably immediately.

Date Listed: 06/03/2013

Address : Hong Kong Island, Hong Kong

Job Type : Full-Time

Advertised by : Private

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 July 8, 2014 ·  
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